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Case Study
NFP: ExFlow helps Burnie Brae stretch donations even further
2 Sep
With a 40-year legacy, Burnie Brae stands out as a not-for-profit (NFP) organisation committed to fostering significant community ties. It offers an array of quality services aimed at enriching the lives of seniors and young individuals with disabilities. Located in Queensland, Australia, their community center is a hub for a variety of services spanning social engagement, health support, educational programs, and recreational pursuits. By integrating SignUp Software’s ExFlow solution, Burnie Brae has achieved a remarkable efficiency, now processing up to 10,000 invoices annually.
TECHNOLOGY FOR SOCIAL GOOD
As charities and NFPs continually strive to reduce costs and become more efficient, their adoption of smart technologies, such as Accounts Payable (AP) Automation, has steadily accelerated over the last few years. Digitising and streamlining monotonous yet necessary tasks throughout the entire payment process allows finance departments with limited resources room to breathe by reducing the time and cost of paying supplier invoices by up to 80%.
THE NEED TO DIGITALLY TRANSFORM
Before incorporating ExFlow into their workflow, Burnie Brae’s invoice approval and data entry process relied heavily on manual methods, leading to labour-intensive tasks prone to errors, delayed payments, frustrated suppliers, and increased costs. Recognising the need to streamline and digitise their Accounts Payable department to maximise their social impact, Burnie Brae began their digital transformation with Microsoft D365 Business Central. After thorough research, they selected ExFlow for its comprehensive and customisable invoice management platform. Impressed by ExFlow’s reputation for streamlining processes, improving visibility, and reducing errors, Burnie Brae chose to automate their AP department with ExFlow, enhancing their workflow with a solution that could automate, simplify, and enhance their invoice management.
IMPLEMENTATION SUCCESS
Signup Software, the creators of ExFlow, collaborated with the Burnie Brae team to adopt their platform for automating financial processes. ExFlow was customised to match Burnie Brae’s financial authority policy, ensuring a smooth and seamless implementation. Signup also provided comprehensive support and guidance to Burnie Brae during the transition from manual to automated processes. Following the implementation (GoLive), Signup Software maintained a high level of service and collaboration with Burnie Brae. The team communicated clearly and effectively, using simple and understandable language, which was much appreciated by the Finance team at Burnie Brae. Any issues that arose were promptly resolved, minimising downtime and disruption. This proactive approach significantly reduced the impact of potential issues, increasing efficiency and performance.
“The strategic decision to invest in ExFlow has been hugely beneficial. The tangible benefits, including labour cost savings from error reduction and increased operational efficiency have provided us with optimised financial performance.”
Connie Gao, , Head of Finance at Burnie Brae
THRIVING RESULTS
Following the adoption of ExFlow, Burnie Brae has observed a significant reduction in vendor invoice processing costs, while their Accounts Payable (AP) staff report increased confidence in the accuracy of their financial reports. The transition from manual to automated processes has not only minimised payment errors but also empowered the finance department to make well-informed decisions that bolster cash flow. Moreover, this shift has led to heightened staff satisfaction, as it has streamlined operations, alleviated stress, and reinforced trust in their financial reporting.
The introduction of automated approval workflows has liberated the AP team from time-consuming tasks, allowing them to dedicate more effort to strategic initiatives that contribute added value. This change has improved employee job satisfaction and engagement. Furthermore, ExFlow has fostered better interdepartmental collaboration at Burnie Brae, cultivating a more positive and efficient work atmosphere.