New approval process with ExFlow was a turning point for Norlys

A process that used to consume an entire week of every month for the credit controller at Norlys has now been cut down to next to nothing with ExFlow. The system has not just made a huge difference for the creditors team at Norlys, but for the whole house.

THREE ERP-SYSTEMS WERE COMBINED

In 2023, with several company mergers in a very short time, the Norlys group had to merge 3 Enterprise Resource Planning systems (ERP’s) into one. The Group’s Finance Specialist moved 25 companies of various sizes, each from their own invoicing system to one unified system.

The task was enormous.

As part of a major analysis, ExFlow was chosen as AP Automation solution to handle the automatic vendor invoicing system for the entire business group.

“We were able to streamline one of our processes in ExFlow to such an extent that our credit controller, who used to spend an entire week of every month on this particular task, now only encounters the invoice when it needs to be approved. The invoice automatically flows right through. I was ecstatic!”

Monica Kousgaard Franck, Finance Applications specialist at Norlys.

HEAVY PROCESS TURNED FAST AND EASY

“Previously, our accounting department would often come across the same invoice up to three times, which was burdensome. Since we started using ExFlow, we can decide for ourselves whether or not we want to see an invoice again. We can stop it in the import form, stop it in the post-check, or we can let it go straight through. It has been a turning point for us, where we can now control it ourselves as credit accountants, and that an IT developer is not necessary. It has been excellent” says Monica.

INVOICES CAN NOW BE APPROVED ON THE GO

Employees in various companies within the Norlys group come from an AX system where they must access multiple systems and accounts to approve their invoices.

“With ExFlow, staff can simply click and approve everything across all companies. Those who are already using the system love that they can be on the go and approve invoices via phone or tablet. It has had a significant impact and allowed us to significantly streamline our approval process,” explains Monica.

AN INTUITIVE SYSTEM FOR EVERYONE

It has also been essential for Norlys that ExFlow is an intuitive system which all employees can easily use, while also being a system that can handle complex workflows.

“At Norlys, we have many rules and controls, which requires a lot from a system. Now, the creditor team can control the level of automation for each individual invoice. At the same time, the system is very intuitive, and that was also the feedback we received when we launched ExFlow – employees found it very easy to use.

THE WHOLE COMPANY FEELS THE DIFFERENCE

“It’s one thing to streamline the workflow for the creditor team, but if you have 1,000 employees that need to approve invoices, the system makes a huge difference for them too. This new approval process has become an advantage for the entire company.”

“It’s also great to have our implementation partner, Camilla from SignUp Software, in the background, to have great service and to be able to send her an email at any time and receive helpful advice”
Monica Kousgaard Franck, Finance Applications specialist at Norlys.